You can cancel your order at any time before it’s dispatched. Refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 working days.
Once your order is dispatched you will receive an email with the estimated delivery time. At this point, cancelation is not possible anymore. Please follow the Returns terms and conditions below.
When purchased from iksbook.com, you can return iKs Picture books and DIY Recordable picture book stickers within 30 days of purchase, for any reason.
The product(s) must be undamaged, with its original packaging, and with all the original contents without use (physical or digital).
We are not yet able to offer free returns with pre-paid labels.
If you wish to return your order, please contact email@example.com with your order number and we will try our best to make the necessary arrangements in a timely manner.
Refunds on returned items
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 working days.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.